We want to hear about your experience with American EMS. If you have a complaint we want to know, so that we can investigate and make quality adjustments as needed. We encourage all patients, family members, and facilities to report any behavior that does not align with our values and mission. Conversely, we also want to hear about our outstanding employees that help make our company excellent.

Compliments

Complaints

Procedure to Report a Complaint

You can report a complaint by phone, fax, email, or mail. Include date of incident, persons involved, and an explanation of events. This process will help us to better improve our service. It is our goal to be a reputable service that you would recommend, so send your complaints to:

American EMS, LLC, 7240 Bankhead HWY Douglasville GA. 30134

Or
Call: (770) 489-2131
Fax: (770) 489-2132

Procedure to Report a Compliment

You can report a compliment by phone, fax, email, or mail. Include date of incident, persons involved, and an explanation of events. This process will be used for our Service Awards. We hope that you received excellent care and we want to reward those who made that happen.